Enabled in Spider Version 2012.####

PCSchool has enhanced the ability for users to reset their Spider password if forgotten.

They are asked to select the type of user they are:

If they select Student or Teacher, then they are asked to enter their Username. On submitting they are sent an email containing steps on how to change their password:

If they select Caregiver they are give the option to enter their Username, or if they do not know this to select more tips:

If the caregiver selects Option 1 (they know their username) they are sent an email containing steps on how to change their password. If they select Option 2 (they don’t remember their username) they are given the following screen:

Based on the information entered into this screen they are given their username, which they can then enter in to reset their password.